009: To AI or Not to AI…That Is the Question (...and we’re asking the same thing). AI can boost efficiency, but only if it enhances the customer experience, not replaces it. We’re taking a hybrid approach that keeps the human touch while letting tech handle the off-hours questions.

008: Lease Negotiations, Surprises, and Lessons Learned. A surprise landlord change hit us with a steep rent hike, and a hard lesson. If you lease your space, now’s the time to get proactive about your terms before someone else holds all the cards.

007: Don’t Be the Bottleneck (Even on a Beach in Hawaii 🏝️). Stepping away for 27 days, and nothing breaks. The secret isn’t magic, it’s building systems that work without you so your business can thrive while you actually live your life.

006: Track Progress, Not Just Policies. A parent’s simple question uncovered a bigger issue: progress wasn’t being tracked, and the system was stalling kids. Instead of changing the rules, we fixed the root, proving that real solutions beat quick yeses every time.

005: Control the Cascade of Communication. When communication breaks down, it’s not usually the message, it’s the method. Here’s how to stop playing corporate telephone and start making messages stick.

004: Fix the Summer Slump. Summer can be slow, unless your ads speak directly to bored kids, busy parents, and families craving structure (& less screen time). Here’s how we’re crafting scroll-stopping messages that make NinjaZone the obvious “yes” this season.

003: Why I Never Cancel Meetings (And You Shouldn’t Either) Canceling meetings might feel harmless, but it chips away at trust, time, and team culture. Here’s why showing up (especially when it’s easy not to) is one of the most powerful things a leader can do.

002: The Messy Art of Scheduling. Slashing hours solved our payroll problem, but created a people problem overnight. Here’s how we’re fixing it with better systems and smarter scheduling.

001: The Overwhelm Audit. Sometimes it's not about the person being the “wrong fit.” Maybe it's a system problem.