019: Gets It. Wants It. Capacity to Do It.

Early in my career, I thought hiring was simple.

Check the résumé. Confirm the experience. Boom, you’ve got your person. Right?

Wrong.

Time after time, I watched great-on-paper people crash and burn in real life. They had the background, they had the skills, but something wasn’t clicking.

That’s when I was introduced to EOS (Entrepreneurial Operating System) and their deceptively simple tool for evaluating people and roles every quarter:

Gets It. Wants It. Capacity to Do It.

Let’s unpack that:

Gets It – They understand the role, the expectations, and how their work connects to the bigger picture. You don’t have to re-explain the basics every week. (And if you are explaining the same thing every week, you don’t have an employee, you have a very expensive parrot.)

Wants It – They genuinely want the job. Not just a paycheck, not just going through the motions. They’re motivated to succeed. You can see the spark.

Capacity to Do It – They have the skills, the time, and the emotional bandwidth to actually handle the role. Otherwise, it’s like asking someone to juggle chainsaws when they’re still figuring out tennis balls.

Why it matters

If one of these is missing, it breaks.

• No “Gets It”? You’ll drown in clarifying and re-training.

• No “Wants It”? You’ll give pep talk after pep talk, but it won’t stick.

• No “Capacity”? They’ll eventually burn out, hard.

And here’s the tough love: most of us (me included) have kept someone far too long who was missing one of these. Maybe we liked them. Maybe we thought they would grow into it. Maybe we just didn’t want to face the hard conversation. But the longer we delay, the more it hurts the business and that person’s confidence.

On the flip side…

When you find someone who Gets It, Wants It, and Has the Capacity, it’s magic. The role stops being a grind and starts looking like flow. That’s when you feel momentum, when your team clicks, when the business hums.

So here’s your reflection for the week: Where in your company, or even in your own role, are you missing one of these three?

Because once you’re honest about it, every people decision becomes simpler, faster, and far less emotional.

Keep building your dream team,

-Casey

🎯Real Talk - We’ve all kept a coach because “the kids love them,” while ignoring the fact that warm-ups look like recess and spotting looks like a safety hazard.

Or we’ve hired someone who swore they were “all in”… until it came time to cover Saturday classes.

Here’s the deal: if they don’t get it, want it, and have the capacity, no amount of shadowing, staff meetings, or pep talks will fix it.

Clarity saves your sanity… and your programs.